QuetzalQuote Terms of Service

Effective date: October 7, 2026
Last updated: October 7, 2026

These Terms of Service (the "Terms") are an agreement between you and Innokido LLC, a New Mexico limited liability company ("Innokido," "we," "us," "our"). They govern your use of the QuetzalQuote app for iPhone (the "App"), the web pages where your clients view and sign your proposals (the "Proposal Pages"), and related emails and support (together, the "Service").

Please read Section 22 (Dispute resolution). It requires most disputes to be resolved by individual binding arbitration, not in court, and it waives class actions and jury trials. You can opt out within 30 days (see Section 22.8).

A Spanish version of these Terms is available. If the English and Spanish versions differ, the English version controls.

1. Accepting these Terms

By creating an account or using the Service, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Service.

If you use the Service for a company, you confirm that you have authority to accept these Terms for that company. In that case, "you" means both you and the company.

2. Who can use the Service

You may use the Service only if:

• you are at least 18 years old;
• you use it for your business (for example, as a painting contractor), not for personal, family, or household purposes;
• your business is located in the United States; and
• you are not barred from using the Service under U.S. law (see Section 24.7).

3. Your account

• You sign in with Apple or with a one-time code sent to your email. Keep your devices and email account secure. You are responsible for everything done through your account.
• Give us accurate information and keep it up to date.
• An account is for one business. Do not share your account or sell it.
• Tell us right away at support@quetzalquote.com if you think someone else has accessed your account.

4. What the Service does

The Service helps you:

• capture job photos, a voice note, and measurements;
• use AI to draft the scope of a painting job and answer a few follow-up questions (every estimate starts from this AI draft; you can then edit, add, or remove line items, and if the AI fails you can finish the estimate by hand);
• calculate an estimate using your own price book;
• edit the estimate and create a proposal (PDF and Proposal Page);
• let your client accept (with an electronic signature) or decline the proposal; and
• create invoices and track whether they were paid.

We may change, add, or remove features. If we remove a feature that is essential to your paid plan, we will tell you in advance when reasonably possible.

5. AI features and estimates

5.1 AI output is a draft. AI can make mistakes. It can miss rooms or surfaces, misjudge sizes, misread photos or your voice note, or write text that is inaccurate. Everything the AI produces is a draft that you must review and correct before you use it or send it.

5.2 AI does not set prices. The App calculates prices with fixed rules using the rates in your price book. The price book comes with example values so you can start quickly. These values are not pricing recommendations or market rates. You are responsible for setting and checking your own rates.

5.3 You are responsible for your estimates and proposals. You alone decide the scope, quantities, prices, taxes, terms, and everything else you send to your clients. We do not guarantee that any estimate is accurate, complete, profitable, or suitable for any job.

5.4 How AI processing works. To provide AI features, we send certain job information to our AI provider. The App asks for your permission before doing this for the first time. Our Privacy Policy explains what is sent and how it is protected.

6. Your responsibilities as a contractor

You are solely responsible for running your business lawfully, including:

• having the licenses, registrations, bonds, and insurance that your state or city requires;
• following home improvement and contractor laws, including rules about what a contract must include, required notices, deposits, and the client's right to cancel (for example, the FTC "Cooling-Off" Rule for certain sales made at a buyer's home, and similar state laws);
• following lead-safe work rules for homes built before 1978 (such as the EPA Renovation, Repair and Painting Rule), permits, and safety laws;
• collecting and paying the correct sales and other taxes; and
• honoring the agreements you make with your clients.

The App does not check whether your proposals meet these requirements. If a law requires a specific notice, form, or wording, it is your job to add it.

7. No tax, legal, or financial advice

The Service is a software tool. We do not give tax, legal, accounting, financial, or professional advice. The tax rate in the App is the one you set (it starts at 0%). Ask a qualified professional about taxes, contracts, and compliance for your business.

8. Your clients and their information

8.1 Your responsibility. When you enter information about your clients (such as name, email, phone number, and job address), or send them a proposal or invoice, you confirm that:

• you have the right to share that information with us and to contact your clients;
• you have given your clients any notices the law requires, and obtained any consents the law requires; and
• you will not enter sensitive information that is not needed for the job (for example, Social Security numbers, health information, or financial account numbers).

8.2 Our role. We process your clients' information on your behalf and following your instructions, only to provide the Service to you, and for security and legal purposes. We will not sell it, use it for advertising, or use it for our own marketing. If your client contacts us about their information, we may refer them to you, and you agree to help respond to requests you are responsible for.

8.3 Messages you send. Proposals and invoices are sent in your name. When you share a link by text message, WhatsApp, or email from your phone, you are the sender. You are responsible for the content of these messages and for following laws that apply to them.

9. Proposals and electronic signatures

9.1 We provide the tool, not the contract. The agreement between you and your client is only between you and your client. Innokido is not a party to it, is not an agent of either party, and is not responsible for whether either party performs.

9.2 How signing works. Your client can accept a proposal by typing their name, drawing a signature, giving an email or phone number, and agreeing to use electronic records and signatures. We record evidence of the signature and create a signed PDF with a certificate page, as described in our Privacy Policy.

9.3 Your responsibilities. You are responsible for:

• deciding whether an electronic signature is appropriate for your agreement. Some documents and notices cannot be signed or delivered electronically, and some laws require specific disclosures before a consumer agrees to receive records electronically (for example, the federal E-SIGN Act, 15 U.S.C. § 7001(c));
• giving your client a paper copy if they ask for one or if the law requires it;
• making sure the proposal has all the terms, notices, and cancellation rights the law requires; and
• keeping your own copies of signed proposals.

9.4 No guarantee. We do not verify the identity of signers. We do not guarantee that any electronic signature or agreement will be valid or enforceable in every situation.

9.5 Links. Anyone with a proposal link can open it. Share links only with the intended client.

9.6 After your account ends. While your account exists, you cannot delete an estimate your client has accepted. If you delete your account, everything is deleted, including accepted estimates, signed PDFs, signature records, and your Proposal Pages, and the links stop working. Before deleting, the App offers to download all your signed PDFs in one file. Keeping the records you need, for example for disputes or taxes, is your responsibility.

10. Subscriptions, free trial, and billing

10.1 Sold only through Apple. Subscriptions are sold only through Apple's In-App Purchase system and charged to your Apple account. Apple's terms also apply to your purchase. We do not receive or store your payment card details.

10.2 Plans and prices. When these Terms were last updated, the plans were:

• Annual: US $199 per year (the plan selected by default);
• Monthly: US $29 per month;
• Founder Monthly: US $19 per month, offered only to a limited number of early customers (about 100), while spots last.

The price, length, and features of each plan are shown in the App before you buy. That information controls. Taxes may apply.

10.3 Automatic renewal. Your subscription renews automatically at the end of each period (monthly or yearly) at the then-current price, unless you cancel at least 24 hours before the end of the current period. Apple charges your Apple account for the renewal within the 24 hours before the current period ends.

10.4 How to cancel. On your iPhone, go to Settings → [your name] → Subscriptions, choose QuetzalQuote, and tap Cancel Subscription, or use Settings → Subscription in the App, which opens Apple's subscription page. When you cancel, you keep access until the end of the period you already paid for. Deleting the App or your account does not cancel your subscription.

10.5 Refunds. Apple handles all billing and refunds under its own policies. To request a refund, go to reportaproblem.apple.com. We cannot issue refunds for purchases made through Apple. If Apple issues a refund, your access to paid features ends. For other billing questions, email billing@quetzalquote.com.

10.6 Price changes. If the price of your subscription changes, Apple will notify you as required by Apple's rules and, where required, ask for your consent before charging the new price.

10.7 Founder price. If you subscribe to the Founder Monthly plan, you keep that price for as long as that subscription keeps renewing without interruption. If your founder subscription ends or you switch plans, the founder price may no longer be available.

10.8 Free trial.

• The free trial is managed by the App, not by Apple. It does not require payment information, and it does not turn into a paid subscription automatically. To keep using paid features after the trial, you must buy a subscription.
• The trial starts when you finish setting up your account and ends when you have sent 5 estimates or after 14 days, whichever comes first. Re-sending an updated version of a proposal does not count as a new send.
• During the trial, the number of estimates is limited (currently 10 estimates), and proposals include a "Made with QuetzalQuote" footer.
• One free trial per business.

10.9 After the trial without a subscription. You can still view your data, create new drafts (client details, photos, voice notes, and measurements), edit existing drafts, download PDFs already created, mark invoices as paid, contact support, change settings, and delete your account. You cannot use the AI features, send or re-send proposals, or create or send invoices until you subscribe. Proposals you already sent keep working, so your clients can still accept or decline them.

10.10 Restoring purchases. If you change devices, use "Restore purchases" in the App while signed in to the same Apple account and QuetzalQuote account.

11. Usage limits and fair use

To keep the Service reliable and affordable, estimates and AI features have limits. Current limits are:

• Paid plans: up to 40 estimates per calendar month (UTC). Each estimate counts once, when the AI first analyzes it (even if you then finish it by hand) or, if it was never analyzed, when you first send it. Editing and re-sending an estimate that already counted does not count again;
• Per estimate: 1 AI analysis, up to 2 re-analyses (for example, after adding photos), and 1 round of answers to the AI's questions;
• Per estimate uploads: up to 20 photos and a voice note of up to 5 minutes.

The App shows your current usage and limits. We may adjust limits. If we reduce a limit in a way that materially affects your paid plan, we will tell you in advance. We may also limit or suspend use that is automated, excessive, or harmful to the Service or other users.

12. Acceptable use

You agree not to:

• break any law, or use the Service to deceive or defraud anyone, including your clients;
• upload content you do not have the right to use, or content that is illegal, harmful, or infringes someone else's rights;
• upload photos of people or private information that are not needed for the estimate;
• forge signatures, sign on behalf of a client, or change a document after it was signed;
• send spam or unwanted messages;
• try to access other users' data or our systems without permission, or get around security or usage limits;
• copy, reverse-engineer, or resell the Service, or use it to build a competing product;
• use automated tools (bots, scrapers) with the Service, except as we allow; or
• misuse the AI features, for example by trying to make them produce harmful content or ignore their instructions.

13. Your content

13.1 You own your content. "Your content" means the information and files you or your clients put into the Service, such as photos, voice notes, transcripts, measurements, price books, estimates, proposals, signatures, and invoices. You keep your rights to it.

13.2 License to us. You give Innokido a limited, non-exclusive, worldwide, royalty-free license to host, store, copy, process, transmit, and display your content only to operate, protect, and provide the Service to you (including sending it to our service providers as described in our Privacy Policy), and to comply with the law. This license ends when your content is deleted from our systems, as described in our Privacy Policy. We do not use your content to train AI models.

13.3 Your promises. You confirm that you have the rights needed to upload your content and to give us this license.

13.4 Feedback. If you send us ideas or suggestions, we may use them without any obligation to you.

14. Our intellectual property and your license to the App

The Service, including the App, software, designs, and trademarks, belongs to Innokido and its licensors. Subject to these Terms, we give you a limited, non-exclusive, non-transferable, revocable license to download and use the App on Apple devices that you own or control, for your business, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions. All rights not expressly granted are reserved.

15. Third-party services

The Service relies on third-party services (for example, Apple, our AI provider, email, and hosting providers). Their terms may also apply. We are not responsible for third-party services that we do not control. When you use the App, you must also follow the terms of any third-party agreement that applies (for example, your wireless data plan and Apple's terms).

16. Suspension and termination

16.1 By you. You can stop using the Service at any time and delete your account in the App (Settings → Delete account). Cancel your subscription separately through Apple.

16.2 By us. We may suspend or end your access if you seriously or repeatedly break these Terms, if your use creates a risk to the Service, other users, your clients, or us, if required by law, or if we stop offering the Service. When reasonably possible, we will tell you first and give you a chance to fix the problem or download your documents. If we stop offering the Service entirely, we will give you reasonable advance notice.

16.3 What survives. Sections 5.3, 7, 8, 9.1, 9.4, 13.3, 13.4, and 17 through 25 continue to apply after these Terms end.

17. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE." To the fullest extent allowed by law, Innokido disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise that the Service will be uninterrupted, error-free, or secure, that AI output or calculations will be accurate, or that any signature or agreement will be enforceable. Some states do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

18. Limitation of liability

To the fullest extent allowed by law:

• Innokido will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, jobs, data, or goodwill, including losses caused by an inaccurate estimate, a mistake in AI output, or a dispute with your client, even if we were told they were possible; and
• Innokido's total liability for all claims related to the Service or these Terms will not be more than the greater of (a) the amount you paid for the Service in the 12 months before the event that caused the claim, or (b) US $100.

These limits apply to all legal theories (contract, tort, or otherwise). They do not limit liability that cannot be limited by law.

19. Indemnity

You will defend, indemnify, and hold harmless Innokido and its members, managers, employees, and agents from any third-party claims, losses, and costs (including reasonable attorneys' fees) arising from: (a) your content; (b) your estimates, proposals, invoices, and work, and your agreements and disputes with your clients; (c) your breach of these Terms; or (d) your violation of any law or of anyone's rights.

20. Changes to these Terms

We may update these Terms. We will post the new version with a new "Last updated" date. If a change is material, we will tell you in the App or by email at least 15 days before it takes effect, unless the change is required by law or is needed to address a security issue. If you keep using the Service after the change takes effect, you accept the new Terms. If you do not agree, stop using the Service, cancel your subscription through Apple, and delete your account. Changes to Section 22 will not apply to disputes that started before the change.

21. Governing law

These Terms are governed by the laws of the State of New Mexico, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act for Section 22. Except for claims that go to arbitration or small claims court under Section 22, you and Innokido agree to the exclusive jurisdiction of the state and federal courts located in Bernalillo County, New Mexico.

22. Dispute resolution: arbitration and class action waiver

22.1 Talk to us first. Before starting any claim, send a written notice to support@quetzalquote.com describing the dispute and what you want. We will do the same with your account email. Both of us will try in good faith to solve it within 60 days.

22.2 Binding arbitration. If we cannot solve it, any dispute, claim, or controversy between you and Innokido relating to the Service or these Terms will be resolved by binding individual arbitration, not in court. This includes questions about whether this Section applies, except as stated in Section 22.6.

22.3 Rules and location. The arbitration will be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. If AAA determines that its Consumer Arbitration Rules apply, those rules will apply instead. The arbitration will take place in Bernalillo County, New Mexico, or by video conference, or, if the claim is for US $10,000 or less, based only on written submissions if you prefer. Filing fees and arbitrator costs will be paid as the AAA rules provide.

22.4 Exceptions. Either of us may (a) bring an individual claim in small claims court if it qualifies, and (b) ask a court to stop the infringement or misuse of intellectual property.

22.5 No class actions. You and Innokido may bring claims only in an individual capacity, not as a plaintiff or class member in any class, collective, consolidated, or representative proceeding. The arbitrator may not combine more than one person's claims and may award relief only to the individual party.

22.6 If the class waiver is invalid. If a court decides that Section 22.5 cannot be enforced for a particular claim or request for relief, that claim or request will be decided in court, not in arbitration, and the rest of this Section will still apply.

22.7 Jury waiver. If a dispute goes to court, you and Innokido waive the right to a jury trial, to the extent allowed by law.

22.8 30-day right to opt out. You can opt out of this arbitration agreement by emailing support@quetzalquote.com within 30 days after you first accept these Terms. Include your name, your account email, and a clear statement that you want to opt out of arbitration. Opting out does not affect any other part of these Terms.

22.9 Time limit. To the extent allowed by law, any claim must be started within one year after it arose.

23. Terms required by Apple

These terms apply because you get the App from Apple's App Store:

1. Agreement. These Terms are between you and Innokido only, not Apple. Innokido, not Apple, is solely responsible for the App and its content.
2. Scope of license. Your license to use the App is limited to a non-transferable license to use it on Apple-branded products that you own or control, as allowed by the Usage Rules in the Apple Media Services Terms and Conditions, except that the App may be accessed by other accounts associated with you through Family Sharing or volume purchasing.
3. Maintenance and support. Innokido, not Apple, is solely responsible for maintenance and support of the App. Apple has no obligation to provide any maintenance or support services for the App.
4. Warranty. Innokido is solely responsible for any product warranties, whether express or implied by law, to the extent not effectively disclaimed. If the App fails to conform to any applicable warranty, you may notify Apple, and Apple will refund the purchase price (if any) of the App to you. To the maximum extent permitted by law, Apple has no other warranty obligation with respect to the App. Any other claims, losses, liabilities, damages, costs, or expenses attributable to any failure to conform to any warranty are Innokido's responsibility, as limited by these Terms.
5. Product claims. Innokido, not Apple, is responsible for addressing any claims by you or any third party relating to the App or your possession or use of it, including (a) product liability claims, (b) any claim that the App fails to conform to any applicable legal or regulatory requirement, and (c) claims arising under consumer protection, privacy, or similar laws.
6. Intellectual property. If a third party claims that the App or your possession and use of it infringes that third party's intellectual property rights, Innokido, not Apple, is solely responsible for investigating, defending, settling, and discharging that claim.
7. Legal compliance. You represent and warrant that (a) you are not located in a country that is subject to a U.S. Government embargo or that has been designated by the U.S. Government as a "terrorist supporting" country, and (b) you are not listed on any U.S. Government list of prohibited or restricted parties.
8. Developer contact. Questions, complaints, or claims about the App: Innokido LLC, 1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, USA, support@quetzalquote.com.
9. Third-party terms. You must comply with applicable third-party terms of agreement when using the App.
10. Third-party beneficiary. Apple and Apple's subsidiaries are third-party beneficiaries of these Terms. Once you accept these Terms, Apple will have the right (and will be deemed to have accepted the right) to enforce these Terms against you as a third-party beneficiary.

If this Section conflicts with any other part of these Terms, this Section controls as to Apple.

24. General

1. Entire agreement. These Terms, the Privacy Policy, and any terms shown to you in the App at purchase are the entire agreement between you and Innokido about the Service.
2. Assignment. You may not transfer these Terms without our written consent. We may transfer them as part of a merger, acquisition, or sale of assets.
3. No waiver. If we do not enforce a part of these Terms, that is not a waiver.
4. Severability. If a part of these Terms cannot be enforced, the rest remains in effect (subject to Section 22.6).
5. Force majeure. We are not responsible for delays or failures caused by events outside our reasonable control.
6. Notices. We may send you notices in the App or to your account email. You can send notices to support@quetzalquote.com or to our address below.
7. Export and sanctions. You will comply with U.S. export control and sanctions laws.
8. Language. If the English and Spanish versions differ, the English version controls.
9. Independent parties. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.

25. Contact us

Innokido LLC
1209 Mountain Road PL NE, Ste N, Albuquerque, NM 87110, USA
Support: support@quetzalquote.com
Billing: billing@quetzalquote.com
Privacy: privacy@quetzalquote.com
Or use Support in the App.